About Us

About us

OUR TEAM

People are the most precious asset of our company. We have more than 20 specialists united by the mutual goal to provide our clients with the best services. Their professionalism, good education and experience in insurance assistance help them to manage any task easily. Our team is characterized by flexibility of decision-making, quick reaction, and special attention to our clients and partners. Our specialists are presented by young people with appropriate education and good knowledge of foreign languages. They have excellent communication skills and are able to work in a team so as to reach the common goal and thus provide the necessary help including psychological support in complicated situations.

IT TOOLS

Our 24/7 coordination center has up-to-date equipment and software compliant with all the standards of a modern call-center. We can monitor the cases on a real-time basis as well as have access to statistical data processing. The specially developed information system covers all the servicing processes from initial call registration to closure of the accounting records. The call-center has several multi-channel digital connection lines, and the optical Internet. We can take parallel calls which are processed simultaneously by our specialists.

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PHILOSOPHY

Our knowledge and experience allow us to offer a wide variety of services and solutions applied to medical, travel and technical assistance. We have been conquering the market for many years and have proved our professionalism in practice. Since we understand the importance of high level of satisfaction of our clients and of good relationships with our foreign partners, we do provide them with top-quality services in accordance with worldwide standards. We work 24/7 during the year. We are ready to respond to all your issues and solve the problems encountered. We aim to help our clients in a professional way and work hard on it.