People are the greatest treasure and strength of our company. We have more than 20 persons, all specialists in the field and united by the mutual aim to work for the best service of our clients. Their professionalism, good education and invaluable long experience in insurance assistance make them able to manage every task with ease. Our team’s distinctive features are their flexibility at taking decisions, their sharp thinking, quick reaction and attentive behavior to clients and partners.
Our specialists are young people with appropriate education and good knowledge in foreign languages. They have excellent communication skills and ability to work in a team for reaching the only mutual goal – rendering the necessary help including psychological support in very complicated situations.
Our 24/7 coordination center has enough technical equipment and software to meet the highest up-to-date standards for a modern call-center. The system allows monitoring of cases in real time and gives excellent possibility for statistical data processing. The specially developed information system unites all the processes at servicing from registration of the initial call to accounting finalization of cases.
Our call-center has several lines for multi-channel digital connection supplied by different telecommunication operators as well as optical internet. We are able to accept parallel calls that can be processed at the same time by the operators.
With our experience and knowledge we are equipped to offer a full range of services and solutions in the sphere of medical, technical and travel insurance assistance. It has been making its good name and winning its position on the market steadily during the years and has proved its professionalism in practice.
Due to our understanding of the necessity of high level of satisfaction of our clients as well as of our good relations with our foreign partners we do deliver the highest quality of services compliant with worldwide standards.
We are here 24 hours and 365 days in the year and ready to respond your problems and look for the best way for their solving.
Our main objective is to serve our clients in a professional manner and we work hard to achieve this goal.